Frequently Asked Questions

How can I contact Shopenium?

You can simply email us at [email protected] where our customer service team will be happy to help you with whatever you need! Contact Us

What payment methods do you accept?

We accept all major debit/credit cards (VISA, Mastercard, Maestrocard, JCB, AMEX, Discover) and PayPal, Stripe payments.

SHIPPING AND CUSTOMS

When will my order be processed?

All orders are handled and shipped out from our warehouse in China & USA. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 -20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).

Will I be charged customs and taxes?

The prices shown on our website (in US Dollars) are taxes included, so you do not need to pay any tax for the product after receiving your order.
Import duties, taxes and related customs fees may be charged when your order arrives at its final destination and determined by your local customs office.
It is your responsibility to pay these charges and taxes and will not be covered by us. We are not responsible for delays caused by the customs department in your country. Please contact your local customs office for further information on fees.